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Common Questions About Hearing Aids

Which MDHearingAid™ hearing aid should I buy (PRO or MAX)?

The MDHearingAid Acoustitone™ PRO hearing aid is our FLAGSHIP hearing aid, and without fail, it is the one we recommend for most people. It is a professional Behind The Ear model with superior componentry, sound quality, fit, and comfort. It provides up to 45dB of gain and is the best choice for mild, moderate, or moderately-severe hearing loss. It has a 2-channel tone control switch to decrease background noise, an omnidirectional microphone, and is aesthetically discreet and similar to behind the ear hearing aids costing hundreds of dollars more. The PRO has been extensively tested and recommended by physicians and audiologists and is our best-selling model. The Acoustitone MAX™ hearing aid is a basic hearing aid designed for those patients that need general amplification. It is larger in size and has a visible button receiver in the ear. We generally only recommend the MAX for those under the care of others, nursing home residents, and those needing a larger hearing aid due to limited use of their hands due to aging or arthritis.

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How will I know if the MDHearingAid™ brand of hearing aids will work for me?

Every person’s hearing loss will be different as is every person’s ability to rehabilitate their hearing loss with hearing aids. Your satisfaction with hearing aids depends on the type and degree of your hearing loss and your expectations. No hearing aid (even the most expensive ones) can restore normal hearing, and not everyone will benefit equally.

If you have had a hearing test in the past, you may email it to us at support@mdhearingaid.com or fax it to us at 800-937-5970 so we can guide you if our hearing aids will be a reasonable choice. The only way to know how you will benefit will be to try them risk-free. Your satisfaction is guaranteed (see below). The vast majority of our customers are satisfied with the MDHearingAid™ brand of hearing aids and the return rate has been less than 10%. 

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Should I buy 1 or 2 hearing aids?

We have 2 ears for a reason. The brain processes hearing signals from both ears for improved clarity and a more balanced sound. You will be able to hear much better with 2 hearing aids, and your satisfaction with the hearing aids will be much higher. If you use only 1 hearing aid but have hearing loss in both ears, the brain has to process 2 different sound and clarity levels, which makes it more difficult to obtain a clear understanding of the sound signal. Also, there is a significant cost savings if you purchase 2 hearing aids at one time as opposed to buying them separately.

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What do you mean by “One-Size-Fits-Most”?

The MDHearingAid™ hearing aids come with various sizes of clear ear domes / tips that connect the hearing aid to your ear. These are designed to fit most adult ears. 

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Will my MDHearingAid™  hearing aid cure the ringing in my ears?

The MDHearingAid™ will not cure the ringing in your ears, but the ringing may become less noticeable when you are using the hearing aid. 

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What if my MDHearingAid™ doesn’t fit my ear well?

If a more precise fit is desired or required, the MDHearingAid™ Acoustitone PRO can be fitted with a custom ear mold to the exact specifications of your ear. A custom mold can be obtained from an online store or from a local audiologist / hearing aid dispenser. Please note that the MDHearingAid™ Acoustitone MAX cannot be custom fit. You may need the results of an audiogram performed within the past 6 months by a licensed audiologist or a licensed hearing instrument dispenser. 

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What type of batteries do the MDHearingAid™  hearing aids use?

Both the MDHearingAid™ PRO  and MAX use size 13 batteries (orange tab).  These are readily available at most corner drug stores. 

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What is the warranty?

The MDHearingAid™ is covered against defects in materials and workmanship for 90 days from the time you receive your order. If at our examination it is determined that the unit failed to work due to parts, materials or workmanship we will repair or replace it for free. 

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What is the return policy?

Your satisfaction is guaranteed. If you are not satisfied with your MDHearingAid, you have 45 days from the date of purchase to return it. The reason for this long trial period is that it often takes several weeks to get used to new hearing aids (even ones costing thousands of dollars!). If after trying them for 21 days you don't feel that the MDHearingAids™ are the best hearing aids under $200, you may return them. You will receive a FULL REFUND of the purchase price. Return requests prior to trying the hearing aids for 21 days will incur a ten percent restocking fee. You will need a Return Merchandise Authorization (RMA) number prior to returning any products. Email support@mdhearingaid.com for details.  

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Is there a User Manual?

A copy of the User Manual comes with all hearing aids. Should you wish to review it prior to purchase, click here: 

MDHearingAid Acoustitone PRO manual MDHearingAid Acoustitone MAX manual

Or you may obtain one by mailing a request to MDHearingAid, 917 W. Washington Blvd, Suite 202, Chicago, IL 60607.

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Can the MDHearingAids be repaired after the warranty?

Following the 90-day warranty period, your hearing aid can be sent in for repair. Contact Customer Service at support@mdhearingaid.com.   

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Do I need a prescription or medical evaluation before buying an MDHearingAid™?

Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. Children under the age of 18 are not eligible for a waiver. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.

In accordance with good health practice, MDHearingAid and the US FDA recommend that a person with hearing loss have a medical evaluation by a licensed audiologist or physician (preferably a physician who specializes in diseases of the ear) before purchasing any hearing aid. If you have or think you may have any of the following conditions you should consult a doctor prior to purchase:  

  • Visible deformity of the ear 
  • Fluid or drainage from the ear within the past 90 days 
  • Sudden, rapidly progressing, or fluctuating hearing loss 
  • Spells of acute or chronic dizziness 
  • Hearing loss only on one side that worsened in the past 90 days 
  • Ear canal blockage, a lasting ear infection or a plugged up fullness feeling 
  • Excessive wax buildup, or a history of excessive wax buildup 
  • Pain or discomfort in the ear 
  • Ringing in one or both ears within last 90 days
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Can I order a hearing aid by check or money order?

To order by money order, please print this form: Click to download form >

Mail payment to: MDHearingAid, Inc, 917 W. Washington Blvd, Suite 202 Chicago IL 60607 

Payment including shipping for MDHearingAid Acoustitone™ PRO is $185.94 for 1 aid, $329.99 for 2 aids ($41.89 savings!). Payment including shipping for MDHearingAid Acoustitone MAX™ is $125.94 for 1 aid, $205.94 for 2 aids ($39.99 savings!). Sorry we do not accept personal checks at this time. For your security, we recommend using certified mail or insurance when mailing a money order. 

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State of Illinois Hearing Aid Information
State of Illinois Hearing Aid Information Back to Top

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